1. Introduction
Welcome to Casa Atacama Resort ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (CasaAtacama.com), use our services, or make a reservation. We adhere to stringent international data protection standards, including the General Data Protection Regulation (GDPR), to ensure your data is handled securely and transparently.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Website.
- Personal Identification Data: Full name, email address, phone number, and physical address.
- Booking Information: Check-in/check-out dates, room preferences, special requests, and payment details (processed securely via encrypted third-party gateways).
- Technical Data: IP address, browser type, operating system, and access times, collected automatically through cookies.
3. How We Use Your Information
We process your personal information for a variety of business and regulatory purposes, including:
- To facilitate account creation and the booking process.
- To send administrative information to you, such as reservation confirmations and policy updates.
- To fulfill and manage your orders, payments, and requests.
- To deliver targeted advertising and promotional communications, strictly in accordance with your consent preferences.
- To protect our Services and ensure compliance with our legal obligations.
4. Legal Basis for Processing (GDPR Compliance)
If you are a resident of the European Economic Area (EEA) or UK, our legal basis for collecting and using the personal information described above depends on the personal information concerned and the specific context in which we collect it. We normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests.
5. Cookies and Tracking Technologies
Our website utilizes cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our audience comes from. Upon your first visit, you are presented with a cookie consent banner allowing you to customize your preferences.
- Strictly Necessary Cookies: Essential for the website to function correctly (e.g., saving your consent preferences in `localStorage`). These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with the website by collecting and reporting information anonymously.
- Marketing Cookies: Used to track visitors across websites to display relevant and engaging advertisements.
You can change your cookie preferences at any time by clearing your browser cache or adjusting the settings via our consent management tool.
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners, trusted affiliates, and advertisers. We may use third-party service providers to help us operate our business, such as sending out newsletters or processing payments, provided that these third parties agree to keep this information confidential and comply with data protection regulations.
7. Data Security and Retention
We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Age Restrictions and Children's Privacy
Our website and services are not directed to individuals under the age of 18 (or the legal age of majority in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.
9. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.
10. Contact Us
If you have any questions or concerns about our Privacy Policy, data practices, or if you would like to exercise your data protection rights, please contact our Data Protection Officer at:
Casa Atacama Resort
San Pedro de Atacama, Antofagasta Region, Chile
Email: [email protected]
Phone: +56 9 8800 4433